Legal

Privacy Policy

1. Who We Are

LMN Health Solutions LTD ("LMN", "we", "our", or "us") is a Kenyan wholesale business focused on wellness and aesthetic products.

For data protection matters, you can contact us at sales@LMNHealthsolutions.com or enquiries@LMNHealthsolutions.com.

Physical location: Madonna House, Westlands, Nairobi, Kenya.

2. Scope Of This Policy

This Privacy Policy explains how we collect, use, share, store, and protect personal data when you use our website, contact us, or engage with our services.

This policy is intended to support transparency requirements under the EU General Data Protection Regulation (GDPR) where applicable and the Kenya Data Protection Act, 2019.

3. Personal Data We Collect

Contact details, such as name, business name, phone number, and email address.

Business engagement information, such as order inquiries, retail partnership requests, and communication preferences.

Technical information, such as IP address, browser type, device information, and website usage data (for security and analytics where enabled).

4. How We Use Personal Data

To respond to inquiries and provide customer or partnership support.

To assess and process retailer or stockist applications.

To provide product and service information relevant to your request.

To improve website performance, reliability, and user experience.

To meet legal, regulatory, and record-keeping obligations.

5. Lawful Bases For Processing

Depending on context, we process personal data based on consent, performance of a contract, legal obligations, and legitimate interests (such as service improvement and fraud prevention).

Where consent is used, you may withdraw consent at any time without affecting processing that already occurred lawfully.

6. Sharing And Disclosure

We may share personal data with service providers that support website hosting, communication, analytics, or operational services.

We may disclose data to regulators, law enforcement, or courts when required by law.

We do not sell personal data for third-party direct marketing.

7. International Data Transfers

Where personal data is transferred outside Kenya or outside the EEA/UK (as applicable), we use reasonable safeguards and contractual protections intended to maintain adequate data protection standards.

8. Data Retention

We retain personal data only for as long as needed for the purposes in this policy, including legal, accounting, and compliance requirements.

Retention periods vary based on the type of data and business or legal obligations.

9. Security Measures

We implement reasonable technical and organizational measures designed to protect personal data against unauthorized access, alteration, disclosure, or loss.

No online transmission or storage system is guaranteed to be fully secure, but we continuously work to protect information appropriately.

10. Your Data Protection Rights

Subject to applicable law, you may have rights to access, correct, delete, restrict, object to processing, and request data portability.

You may also have the right to withdraw consent and to lodge a complaint with a competent supervisory authority.

For Kenya, complaints may be directed to the Office of the Data Protection Commissioner (ODPC).

To exercise your rights, contact us through the details in this policy.

11. Children

Our services are intended for business and professional engagement and are not directed to children.

If we become aware that personal data of a child was collected inappropriately, we will take reasonable steps to address it.

12. Cookies And Similar Technologies

Our website may use essential and performance-related technologies to enable functionality and improve user experience.

If non-essential analytics or marketing technologies are used, they should be managed in line with applicable consent requirements.

13. Changes To This Policy

We may update this Privacy Policy from time to time. Material updates will be reflected by revising the effective date on this page.

14. Contact Us

LMN Health Solutions LTD

Email: sales@LMNHealthsolutions.com

Alternative email: enquiries@LMNHealthsolutions.com

Address: Madonna House, Westlands, Nairobi, Kenya